Shipping
All orders will be processed and dispatched within 2 business days, unless next
day delivery is requested, subject to payment card authorization and stock availability.
Please note that no orders will be dispatched from 25
th to 27
th December 2009 inclusive, 31
st December 2009 and 1
st January 2010.
Shipments and deliveries occur only on weekdays. Delivery times and processing fees
are subject to change and will be determined at time of order subject to the following
delivery options outlined below:
Delivery within US (contiguous 50 states)
Standard Delivery: $8.50
Your order should arrive in 3-7 business days from dispatch.
Express Delivery: $17.00
Your order should arrive 2-3 days from dispatch. Orders must be placed before 12pm
EST between Monday and Thursday.
Priority Delivery: $25.00
Your order should arrive 1-2 days from dispatch. Orders must be placed before 12pm
EST between Monday and Thursday.
Delivery to US outer regions (Alaska, Hawaii, US Virgin Islands and Puerto Rico)
Standard Delivery: $23.00
Your order should arrive in 7 business days from dispatch
Express Delivery: $29.00
Your order should arrive in 4 days from dispatch. Orders must be placed before 12pm
EST between Monday and Thursday.
Priority Delivery is not available for the US outer regions.
Delivery to Canada
We only offer express delivery to Canada. The charge for delivery is $60.00 and
delivery time is 1-3 days. Deliveries to Canada will incur additional GST &
duty taxes which are the responsibility of the recipient.
Perfumes, colognes and home fragrance sprays may not be available for Express or
Priority delivery.
Tracking your order
If you would like to track the processing and dispatch of your order please contact
customer service on 1-866-933-2344 or email us at
uscustomerservice@moltonbrown.com
.
We hope that you will be pleased with your order. If you are unsatisfied with your order, please notify us in writing, by email at
uscustomerservice@moltonbrown.com, within 30 days of receipt of your order. Please indicate your name, order number and reason for the return.
If you need to return your order to us, it should be wrapped securely in the same packaging and be returned to us in the same condition as you received it.
Please send returns to:
Molton Brown USA
Returns Department
Suite 2207
One Penn Plaza
New York, New York, 10119
Please note that Molton Brown does not pay postage for items you return.
For reasons of hygiene, we are unable to offer exchanges or refunds on any opened or used product. However, full refunds will be granted on unopened and unused items accompanied by a receipt. If you are returning a gift without a receipt we are happy to offer an exchange or a gift card equivalent to the purchase price of the product returned.
Gift cards are non-refundable and cannot be exchanged for cash. Molton Brown is not responsible for lost or stolen gift cards. To avoid the loss of money loaded on a gift card, please
register your molton brown gift card.