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Gift Card Terms & Conditions
Molton Brown reserves the right to update and change the terms and conditions of our Molton Brown gift cards at any time. This does not affect your legal rights. Use of your Molton Brown gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. Molton Brown gift cards remain the property of Molton Brown who maintains the right to cancel the card in situations where it is deemed necessary to do so.
The value of your Molton Brown gift card can be redeemed in any Molton Brown Stores in the UK,Republic of Ireland and USA or online at www.moltonbrown.co.uk, www.moltonbrown.eu or www.moltonbrown.com. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card. Please note Molton Brown gift cards cannot be used in any Molton Brown counters within department stores or gift shops within hotels.
The maximum amount that an individual Molton Brown gift card can hold is £/€/$1,000; this limit cannot be exceeded by performing balance transfers.
You can Top-Up or perform a Balance enquiry at any Molton Brown Stores by taking your card to the till point. You can perform Balance enquiries via our websites.
Your Molton Brown gift card is valid for a period of 24 months from the date of activation, after which any remaining balance will be removed and the card will become invalid and no longer available for use.
Lost/ Stolen/ Damaged
In cases where your Molton Brown gift card is lost or stolen, Molton Brown is unable to replace or reimburse the remaining balance on a card. Molton Brown cannot be held responsible for the any balance lost on a Molton Brown gift card as a result of theft or fraud. All Molton Brown gift cards have a unique PIN number hidden by a security panel on the back of the card which is required for online purchases. Molton Brown cannot be held responsible for any unauthorised use where the card number and/ or PIN have become known to another party
Should your Molton Brown gift card become damaged, Molton Brown will be able to replace the card providing you still have the card in your possession and the necessary details can be obtained.
Using a Molton Brown gift card
Customers may use their Molton Brown gift card in any participating country (UK, US and Republic of Ireland) or via our websites regardless of the country in which the card was purchased. Should you choose to use your Molton Brown gift card outside of the country it was purchased in, foreign exchange rates applicable on the date of the transaction will apply to any transactions performed. Please note any redemptions, balance enquiries, top-ups and balance transfers will be reflected in the currency applicable to the country you are using it in.
Crediting a Molton Brown gift card
Should you return product(s) purchased using a Molton Brown gift card for an exchange of a lesser value, any refund amount due will be credited to the original method of payment. In the event that you may have discarded your Molton Brown gift card, a new Card will be issued to you with the refund amount applied.
If a partial refund is made for any purchase using a Molton Brown gift card and another method of payment, then any refund amount owing will be credited to the Molton Brown gift card in the first instance.
If the total to be refunded is more than originally paid by Molton Brown gift card, then any remaining refund balance will be refunded to the other method of payment used (debit/credit card or cash).
Governing Law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.