Jobs in UK Retail
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Jobs in UK Retail

Careers in Retail Operations

The sales division is responsible for growing our brand in a balanced way; across all channels, on a global basis. To achieve their goal this team delivers world class customer service that exceeds expectations, always acting with honesty and integrity ensuring the customer comes first in everything they do. When it comes to sales and service; Molton Brown does not take shortcuts.
Great customer service is not an initiative or flavour of the month, it is part of our culture.

Cluster Manager, Kingston

Job: Cluster Manager, Kingston

Location: Kingston

Description:

Cluster Manager

Molton Brown Profile

A proactive, dynamic solution finder with high level of determination to succeed. Someone who embraces the Molton Brown core values of “Open, Intelligent, Curious & Optimistic”.

Position summary

A multi-sited store management level position within the Retail Sales Team with full accountability for top line sales and profit of locations within cluster.

The ideal person is someone who thrives on making a difference, adding value and exceeding business plans and objectives through people management and development. This is an exciting role for a highly motivated individual who enjoys the challenge of delivering excellence and operating with initiative and full accountability

Essential Job responsibilities

  • Accountable for stores, concessions and unmanned doors within a defined geographical area
  • To manage P&Ls to drive profitable growth and deliver effective cost management
  • To drive top line sales across Molton Brown locations within Cluster remit
  • To drive Molton Brown’s share of business in Department Stores
  • To build relationships that maximise business growth and opportunities, i.e. host stores and shopping centres or outlet villages
  • To work with Area Manager and UK Brand Management Team to help formulate business plans that will drive continued growth of the Molton Brown brand
  • To work with the Area Manager to formulate and implement Cluster and store/concession/unmanned door business plans within set budgets and deliver profitable results
  • To report to Area Manager on progress within Cluster stores/concessions/ unmanned doors
  • To be aware of UK Retail Sales strategic objectives and priorities
  • To implement Company vision and plan for basic top line sales, product launches and best in class launches
  • To lead by example and motivate sales teams within the cluster to deliver excellence across the retail KPI’s
  • To create and deliver an environment of development and training
  • To deliver “A Blend That Works” with consistency
  • To work with Area Manager on range/space management

Required Behaviours

  • In depth knowledge of Beauty retailing
  • Strategic: Delivers Company strategic plans; drives team engagement; cascades messages to your audience; sets own team’s strategy and objectives
  • Customer Centric: Exceptional store standards – sparkling; delivers “A Blend That Works” values; perfect personal grooming; detailed presentation of product; ensures hub, basin and sit down areas are customer focused and knows customer demographics
  • Results driven: responsive; knows KPIs, category performance and P&L implications; and ensures team know their commercial numbers
  • Engaging and successful leader: Leading action to change; taking positive ownership of change; professional and example led; supportive and confidential
  • Excellent communicator: Communicates expectations and targets; structured team briefings; shares best practice and connects with other stores; builds relationships with central functions; gives and receives constructive feedback; participates fully in Area Meetings and uses store noticeboards to full potential;
  • Motivator & Inspiring: Self-motivated; leads by example; consistent role model; demonstrates passion and enthusiasm; coach for team and has fun
  • People Developer: Trainer; people focused; leads team development; makes time for people; manages poor performance; sets objectives; open and honest
  • Highly organised and methodical
  • Influencer: Influences team and others; builds rapport and relationships; confident; respectable; prepared; and understands communication etiquette
  • Critical Decision Maker: makes decisions with confidence and pro-actively when needed; understands implications of decisions made; problem solver/solution driven; and accountable for own and teams actions
  • Global Mindset: Knows and understands marketplace; aware of competitor and host store/Shopping Centre activity; integrate store and self into local retail community; and utilises Head Office support
  • Innovative Thinker: pro-active and reactive thinker; shares new ideas; brings a new approach; does things better; inspires changes and solutions; shares ideas with line manager and through store communications
  • Values: Trustworthy; honest; open and values driven

Related Business / Technical knowledge, skills, and Experience

  • Winning track record in
    • Delivering top/bottom line sales within Brand Strategies /Guidelines
    • People Management and High Performing Team Development
  • Experienced in building relationships with retailers for the benefit of the total business
  • Ability to analyse sales and P&L data in order to make recommendations to improve profitability in Cluster locations
  • In depth knowledge of the UK customers and competitor market
  • Proven track record of cross functional teamwork
  • Proven track record of P&L accountability
  • 3 years experience in Account/Store Manager role with premium beauty retailer

Education

  • A Levels
  • BTEC National Diploma
  • NVQs Levels 2 and 3 in Retail. Level 4 in Sales

Concession Supervisor, 6 Month Fixed Term Contract, House of Fraser - Oxford Street

Job: Concession Supervisor, 6 Month Fixed Term Contract, House of Fraser - Oxford Street

Location: Oxford Street, House of Fraser

Description:

6 Month Fixed Term Contract

Essential Job responsibilities

Sales and profit

  • Drive and achieve concession sales, KPI’s and profit and commercial targets
  • Analyse concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities
  • Ensure sales opportunities are maximised through ongoing communication and monitoring of KPI’s and effective coaching
  • Have a full working knowledge of P&L reports to potentialise concession profitability
  • Manage payroll effectively to optimise productivity and efficiency
  • Create loss prevention actions plans and implement to minimise stock loss and achieve company benchmark
  • Ensure process and systems in the concession are implemented and regularly reviewed ensuring department store compliance
  • Develop and maintain close working relationships with host store management to optimise commercial opportunities

Customer service excellence

  • Achieve an excellent mystery shop result in line with the company target of 85%
  • Ensure all customers receive a high standard of service
  • Lead by example in delivering excellent selling and service skills Be a brand ambassador and role model for the team
  • Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Minimum of 2 years retail management experience at supervisor level

Experience within the beauty environment desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Assistant Store Manager - Ashford

Job: Assistant Store Manager - Ashford

Location: Ashford

Description:

To support the store manager with the management and motivation of the team, and to actively drive and contribute to the sales and profitability of the store.

Essential Job responsibilities

Sales and profit

  • Assist store manager and team to achieve store sales, KPI’s and profit and commercial targets
  • Have a good working knowledge of store reports and the retail message board in order to make commercial decisions based on the business requirements
  • Encourage and motivate team to achieve sales targets
  • Assist store manager in the effective management of payroll
  • Have a good working knowledge of all systems and procedures to achieve good stockloss results and consistency in line with the company benchmark
  • Assist the store manager with the planning and organising of store stock takes
  • Assist store manager to ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner

Customer service excellence

  • Support store manager and team to achieve an excellent mystery shop result in order to deliver company target of 85%
  • Ensure all customers receive a high standard of service
  • Lead by example in delivering excellent selling and service skills
  • Be a brand ambassador and role model for the team
  • Represents the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Product knowledge

  • Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties

Leading and developing the team

  • Motivate store team through communication and coaching to deliver store KPI’s
  • Support and deliver in store training to develop the team and meet the needs of the business
  • Assist with the recruitment and retention of store team
  • Assist store manager with planning and organising of daily activity rota to achieve objective
  • Assist in managing the performance on the team

Education and Experience

Existing assistant, concession or senior sales experience essential

Minimum of 2 years retail experience

Experience within the beauty environment desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Assistant Store, Manager, Meadowhall

Job: Assistant Store, Manager, Meadowhall

Location: Meadowhall

Description:

Position summary

To support the store manager with the management and motivation of the team, and to actively drive and contribute to the sales and profitability of the store.

Essential Job responsibilities

Sales and profit

  • Assist store manager and team to achieve store sales, KPI’s and profit and commercial targets
  • Have a good working knowledge of store reports and the retail message board in order to make commercial decisions based on the business requirements
  • Encourage and motivate team to achieve sales targets
  • Assist store manager in the effective management of payroll
  • Have a good working knowledge of all systems and procedures to achieve good stockloss results and consistency in line with the company benchmark
  • Assist the store manager with the planning and organising of store stock takes
  • Assist store manager to ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner

Customer service excellence

  • Support store manager and team to achieve an excellent mystery shop result in order to deliver company target of 85%
  • Ensure all customers receive a high standard of service
  • Lead by example in delivering excellent selling and service skills
  • Be a brand ambassador and role model for the team
  • Represents the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Product knowledge

  • Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties

Leading and developing the team

  • Motivate store team through communication and coaching to deliver store KPI’s
  • Support and deliver in store training to develop the team and meet the needs of the business
  • Assist with the recruitment and retention of store team
  • Assist store manager with planning and organising of daily activity rota to achieve objective
  • Assist in managing the performance on the team

Education and Experience

Existing assistant, concession or senior sales experience essential

Minimum of 2 years retail experience

Experience within the beauty environment desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Senior Sales Consultant, Meadowhall

Job: Senior Sales Consultant, Meadowhall

Location: Meadowhall

Description:

Position summary

To assist and support the store management with the day to day running of the store, supporting the team to contribute to sales and profit whilst demonstrating excellent customer service, selling skills, product knowledge and team work; and through acting as a brand ambassador, supporting the brand values.

Essential Job responsibilities

Sales and profit

  • Actively support and contribute to your own and the teams delivery of sales, profit and KPI targets
  • Understand and use commercial reports and retail message board in order to improve performance of team and store
  • Understand and use all systems and procedures to control stockloss
  • Assist in preparing and carrying out stock takes, when required by company
  • Understand processes and systems in store to support effective operational implementation

Customer service excellence

  • Actively support and contribute to your own and the teams achievement of excellent mystery shop results, in order to achieve the company target of 85%
  • Lead by example in delivering excellent selling and service skills by consistently following the 7 steps
  • Ensure all customers receive a high standard of customer service
  • Be a brand ambassador and role model for the team
  • Represent the Molton Brown brands through high standards of personal grooming in accordance with the guidelines

Product knowledge

  • Attend product training and any subsequent refresher training offered
  • Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc

Leading and developing team

  • Motivate the team to deliver store KPI’s
  • Support training in store so that the team are confident and knowledgeable
  • Support store management in establishing and maintaining good communication within store
  • Build good working relationships with store team, management team and regional manager
  • Provide constructive feedback on individuals on their performance

Store environment

  • Actively contribute to the consistent delivery of housekeeping and high presentation standards throughout the store
  • Contribute and maintain excellent retail and VM standards in all areas i.e. sales floor, stock maintenance and handling and the stock room
  • Support store manager with the planning and organising of floor moves and implementation of promotions to maximise commercial opportunities and to company standard

Policy adherence

  • To be accountable for the adherence and implementation of company policies and procedure
  • Contribute to the health and safety of others and yourself by following safe working practises
  • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to

Additional duties

  • To carry out any other duties that is reasonably requested
  • To support in other Molton Brown locations when the business needs dictate

Education and Experience

Minimum of 2 years retail experience

Previous beauty experience desirable

Supervisor experience is desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Cluster Manager, Birmingham

Job: Cluster Manager, Birmingham

Location: Birmingham

Description:

Cluster Manager

Molton Brown Profile

A proactive, dynamic solution finder with high level of determination to succeed. Someone who embraces the Molton Brown core values of “Open, Intelligent, Curious & Optimistic”.

Position summary

A multi-sited store management level position within the Retail Sales Team with full accountability for top line sales and profit of locations within cluster.

The ideal person is someone who thrives on making a difference, adding value and exceeding business plans and objectives through people management and development. This is an exciting role for a highly motivated individual who enjoys the challenge of delivering excellence and operating with initiative and full accountability

Essential Job responsibilities

  • Accountable for stores, concessions and unmanned doors within a defined geographical area
  • To manage P&Ls to drive profitable growth and deliver effective cost management
  • To drive top line sales across Molton Brown locations within Cluster remit
  • To drive Molton Brown’s share of business in Department Stores
  • To build relationships that maximise business growth and opportunities, i.e. host stores and shopping centres or outlet villages
  • To work with Area Manager and UK Brand Management Team to help formulate business plans that will drive continued growth of the Molton Brown brand
  • To work with the Area Manager to formulate and implement Cluster and store/concession/unmanned door business plans within set budgets and deliver profitable results
  • To report to Area Manager on progress within Cluster stores/concessions/ unmanned doors
  • To be aware of UK Retail Sales strategic objectives and priorities
  • To implement Company vision and plan for basic top line sales, product launches and best in class launches
  • To lead by example and motivate sales teams within the cluster to deliver excellence across the retail KPI’s
  • To create and deliver an environment of development and training
  • To deliver “A Blend That Works” with consistency
  • To work with Area Manager on range/space management

Required Behaviours

  • In depth knowledge of Beauty retailing
  • Strategic: Delivers Company strategic plans; drives team engagement; cascades messages to your audience; sets own team’s strategy and objectives
  • Customer Centric: Exceptional store standards – sparkling; delivers “A Blend That Works” values; perfect personal grooming; detailed presentation of product; ensures hub, basin and sit down areas are customer focused and knows customer demographics
  • Results driven: responsive; knows KPIs, category performance and P&L implications; and ensures team know their commercial numbers
  • Engaging and successful leader: Leading action to change; taking positive ownership of change; professional and example led; supportive and confidential
  • Excellent communicator: Communicates expectations and targets; structured team briefings; shares best practice and connects with other stores; builds relationships with central functions; gives and receives constructive feedback; participates fully in Area Meetings and uses store noticeboards to full potential;
  • Motivator & Inspiring: Self-motivated; leads by example; consistent role model; demonstrates passion and enthusiasm; coach for team and has fun
  • People Developer: Trainer; people focused; leads team development; makes time for people; manages poor performance; sets objectives; open and honest
  • Highly organised and methodical
  • Influencer: Influences team and others; builds rapport and relationships; confident; respectable; prepared; and understands communication etiquette
  • Critical Decision Maker: makes decisions with confidence and pro-actively when needed; understands implications of decisions made; problem solver/solution driven; and accountable for own and teams actions
  • Global Mindset: Knows and understands marketplace; aware of competitor and host store/Shopping Centre activity; integrate store and self into local retail community; and utilises Head Office support
  • Innovative Thinker: pro-active and reactive thinker; shares new ideas; brings a new approach; does things better; inspires changes and solutions; shares ideas with line manager and through store communications
  • Values: Trustworthy; honest; open and values driven

Related Business / Technical knowledge, skills, and Experience

  • Winning track record in
    • Delivering top/bottom line sales within Brand Strategies /Guidelines
    • People Management and High Performing Team Development
  • Experienced in building relationships with retailers for the benefit of the total business
  • Ability to analyse sales and P&L data in order to make recommendations to improve profitability in Cluster locations
  • In depth knowledge of the UK customers and competitor market
  • Proven track record of cross functional teamwork
  • Proven track record of P&L accountability
  • 3 years experience in Account/Store Manager role with premium beauty retailer

Education

  • A Levels
  • BTEC National Diploma
  • NVQs Levels 2 and 3 in Retail. Level 4 in Sales

Sales Consultants - Heathrow Terminal 3

Job: Sales Consultants - Heathrow Terminal 3

Location: Heathrow, London Terminal 3

Description:

 

Focus of the role: To contribute to sales and profit through demonstrating excellent customer service, selling skills, product knowledge and team work; and through acting as a brand ambassador, supporting the brand values.

Retail Management Vacancies - All Locations

Job: Retail Management Vacancies - All Locations

Location: UK

Description:

Retail Management Vacancies / Regional

We are always looking for exceptional individuals to join our management team who are able to demonstrate excellent selling and service skills and who have a passion for Retail. We want every customer to enjoy a unique luxury selling experience.

As a Store Manager you will be responsible for actively driving and contributing to the sales and profitability of the stores, whilst motivating and developing a team, using responsible business practices within retail environment.

As an Assistant Manager you will be responsible for supporting the store manager with the management and motivation of the team, and to actively drive and contribute to the sales and profitability of the store.

As a Concession Manager  you will be responsible for actively driving and contributing to the sales and profitability of the concession, whilst motivating and developing a team, using responsible business practices within a retail environment. 

If you love our products and enjoy delivering fantastic customer service please send your CV to recruitment@moltonbrown.comor apply online.