Jobs in UK Retail
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Jobs in UK Retail

Careers in Retail Operations

The sales division is responsible for growing our brand in a balanced way; across all channels, on a global basis. To achieve their goal this team delivers world class customer service that exceeds expectations, always acting with honesty and integrity ensuring the customer comes first in everything they do. When it comes to sales and service; Molton Brown does not take shortcuts.
Great customer service is not an initiative or flavour of the month, it is part of our culture.

Sales Manager - Travel Retail

Job: Sales Manager - Travel Retail

Location: Field Based

Description:

Role:

Manage Travel Retail accounts in order to maximise joint value of our commercial activities, in line with The Kao Way and our own Molton Brown best practice and brand guidelines, in order to deliver sustainable business growth in line with expectations.

Key Accountabilities & Responsibilities:

• With support, develop and deliver all elements of the P&L (from net sales to income) across customer / geographic remit.

• 'Total account management' approach, with the objective of enabling the TR customers to deliver joint value for them and Molton Brown.

• Management of trade partners within internal best practice including; Joint Business Plans (JBP), forecasting, delivering the brand marketing plan, sales and market reports.

• Continuously measure and analyse the development of the business in order to understand category, geographical and channel trends so as to identify risks and opportunities.

• Support the sales channel leader with the implementation and evolution of distribution strategy, and on commercial and contractual management of trade partners.

• Collaborate closely with in-store colleagues within the Export Team in order to ensure store standards are delivered and maintained as a key driver of sales.

• Work closely with full Export Team to deliver total channel strategy and commercial results.

• Work with all departments to develop strong business support. Key departments include Marketing, Merchandising, Store Design, Finance & Client Services.

• Work with Merchandising and Finance to best manage range and mix in order to maximise net sales and gross margin while delivering value for the trade partner.

• Visits to stores and customers to gain insight, knowledge and enhance the relationship and performance of Molton Brown in line with an agreed travel plan and expense budget.

• Support the Export Associate Director in ad-hoc duties as required, including deputizing if needed.

Competencies:

• Commercial experience or understanding of a fragmented complex consumer category (such as beauty), as well as premium/luxury brands.

• An awareness of Molton Brown and its competitors (direct and indirect).

• Honesty and integrity, and a collaborative approach.

• Enthusiastic, self-confident, self-motivated, with strong influencing skills

• Excellent verbal and written communication skills at all levels

• Flexible and adaptable

• Innovative – a provider of solutions

• Numerate, and comfortable with data analysis (MS Excel).

• Leadership - personal or professional.

Performance Indicators:

• Net Sales Budget

• Operating Income Budget (£ & %)

• Management of costs within P&L in line with aligned plans.

• Management and execution of JBP

• Management of customers in accordance with internal best practice.

• Delivering key pieces of work effectively, and in a timely manner (forecasting ,budget planning etc).

Performance Indicators:

• Net Sales Budget

• Operating Income Budget (£ & %)

• Management of costs within P&L in line with aligned plans.

• Management and execution of JBP

• Management of customers in accordance with internal best practice.

• Delivering key peices of work effectively, and in a timely manner (forecasting ,budget planning etc).

Knowledge, Skills & Experience:

• Proven understanding within a commercially focussed position, preferably travel retail.

• Demonstrate strong commercial awareness, financial acumen and negotiating skills

• Ability to influence externally, and internally across function and hierachy.

• Ability to think strategically

• P&L experience (sales, costs & profit management).

Beneficial:

• Travel Retail experience

• Project management

• Experience of matrix organisations.

• Sales experience

Other

Full driver’s license for use within the UK required.

Ability to travel when required to London office, and for customer meetings (including EU travel).

National Account Manager

Job: National Account Manager

Location:

Description:

Position summary

Managing total P&L and thus meeting budgeted sales and profit growth targets. Develop strategic plans that will ensure delivery of the Molton Brown brand. The ideal candidate will be someone who wants to make a difference and will recognise the strength of the Molton Brown brand in helping them achieve this.

Essential Job responsibilities

  • To drive sales and share of brand in accounts
  • Build relationships with accounts to maximize business growth and opportunities
  • To work with marketing team. Help to formulate brand strategies that will drive continued growth of the brand in third party environments.
  • To formulate a strategic year plan within set budgets and return on investment
  • To generate creative ideas to drive business growth (out of box/strategic thinking)
  • To report back to team and on a weekly and quarterly basis
  • Awareness of country strategic objectives and priorities
  • To drive strategic vision for launches

Related Business / Technical knowledge, skills, and Experience

  • Knowledge of market data and in particular a strong understanding of the UK market
  • Proven experience and understanding of business development within the UK market place
  • Proven track record in managing and delivering top and bottom line sales in line with distribution and channel strategies
  • Experienced in working with UK retailers in premium independent
  • Experienced in building relationships with retailers for the benefit of the total business
  • Ability to analyse sales and market data in order to make recommendations for the business
  • Proven experience in meeting budgeted sales and profit growth targets
  • Proven track record of P&L accountability
  • 3-5 years experience in an account management / retail facing role

Education

BSc/BA hons degree or equivalent

Success Factors

  • Strong Negotiation Skills and reasoning are key
  • Ability to understand strategic objectives of the business and develop / implement appropriate plans that deliver to targets set.
  • Generate and initiate ideas through excellent marketing understanding.
  • Collaboration and teamwork are essential
  • Strong communication skills
  • Relationship builder with impact and the ability to influence
  • Proven success in managing a number of projects to tight deadlines.
  • Ability to understand and analyse the market and sales data, along with a creative flair are essential.

Problem Solving and decision making skills required

  • Ability to anticipate and identify issues
  • Proven experience in generating ideas to solve problems and generate contingencies

Concession Manager, HOF High Wycombe

Job: Concession Manager, HOF High Wycombe

Location: High Wycombe

Description:

Position summary

To actively drive and contribute to the sales and profitability of the concession, whilst motivating and developing a team, using responsible business practices within a retail environment.

Sales and profit

Drive and achieve concession sales, KPI’s and profit and commercial targets

Analyse concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities

Customer service excellence

Achieve an excellent mystery shop result in line with the company target of 85%

Ensure all customers receive a high standard of service

Lead by example in delivering excellent selling and service skills

Be a brand ambassador and role model for the team

Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Education and Experience

Minimum of 2 years retail management experience at supervisor level

Experience within the beauty environment desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Concession Supervisor, House of Fraser Nottingham

Job: Concession Supervisor, House of Fraser Nottingham

Location: Nottingham

Description:

Essential Job responsibilities

Sales and profit

  • Drive and achieve concession sales, KPI’s and profit and commercial targets
  • Analyse concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities
  • Ensure sales opportunities are maximised through ongoing communication and monitoring of KPI’s and effective coaching
  • Have a full working knowledge of P&L reports to potentialise concession profitability
  • Manage payroll effectively to optimise productivity and efficiency
  • Create loss prevention actions plans and implement to minimise stock loss and achieve company benchmark
  • Ensure process and systems in the concession are implemented and regularly reviewed ensuring department store compliance
  • Develop and maintain close working relationships with host store management to optimise commercial opportunities

Customer service excellence

  • Achieve an excellent mystery shop result in line with the company target of 85%
  • Ensure all customers receive a high standard of service
  • Lead by example in delivering excellent selling and service skills Be a brand ambassador and role model for the team
  • Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Minimum of 2 years retail management experience at supervisor level

Experience within the beauty environment desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Assistant Store Manager – Cheshire Oaks - Maternity Cover

Job: Assistant Store Manager – Cheshire Oaks - Maternity Cover

Location: Cheshire Oaks

Description:

Assistant Store Manager – Cheshire Oaks - Maternity Cover

Focus of Job Role: To support the store manager with the management and motivation of the team, and to actively drive and contribute to the sales and profitability of the store.  Your key areas will consist of the following

  • Sales and profit
  • Customer service excellence
  • Product knowledge
  • Leading and developing the team
  • Store environment
  • Policy adherence

Role requirements
Retail management experience is essential
Experience within a similar luxury lifestyle environment is desirable
Flexibility in working arrangements
Ability to travel within reasonable distance if required

Cluster Manager, Glasgow

Job: Cluster Manager, Glasgow

Location: Glasgow

Description:

A proactive, dynamic solution finder with high level of determination to succeed. Someone who embraces the Molton Brown core values of “Open, Intelligent, Curious & Optimistic”.

Position summary

A multi-sited store management level position within the Retail Sales Team with full accountability for top line sales and profit of locations within cluster.

The ideal person is someone who thrives on making a difference, adding value and exceeding business plans and objectives through people management and development. This is an exciting role for a highly motivated individual who enjoys the challenge of delivering excellence and operating with initiative and full accountability

Essential Job responsibilities

  • Accountable for stores, concessions and unmanned doors within a defined geographical area
  • To manage P&Ls to drive profitable growth and deliver effective cost management
  • To drive top line sales across Molton Brown locations within Cluster remit
  • To drive Molton Brown’s share of business in Department Stores
  • To build relationships that maximise business growth and opportunities, i.e. host stores and shopping centres or outlet villages
  • To work with Area Manager and UK Brand Management Team to help formulate business plans that will drive continued growth of the Molton Brown brand
  • To work with the Area Manager to formulate and implement Cluster and store/concession/unmanned door business plans within set budgets and deliver profitable results
  • To report to Area Manager on progress within Cluster stores/concessions/ unmanned doors
  • To be aware of UK Retail Sales strategic objectives and priorities
  • To implement Company vision and plan for basic top line sales, product launches and best in class launches
  • To lead by example and motivate sales teams within the cluster to deliver excellence across the retail KPI’s
  • To create and deliver an environment of development and training
  • To deliver “A Blend That Works” with consistency
  • To work with Area Manager on range/space management

Required Behaviours

  • In depth knowledge of Beauty retailing
  • Strategic: Delivers Company strategic plans; drives team engagement; cascades messages to your audience; sets own team’s strategy and objectives
  • Customer Centric: Exceptional store standards – sparkling; delivers “A Blend That Works” values; perfect personal grooming; detailed presentation of product; ensures hub, basin and sit down areas are customer focused and knows customer demographics
  • Results driven: responsive; knows KPIs, category performance and P&L implications; and ensures team know their commercial numbers
  • Engaging and successful leader: Leading action to change; taking positive ownership of change; professional and example led; supportive and confidential
  • Excellent communicator: Communicates expectations and targets; structured team briefings; shares best practice and connects with other stores; builds relationships with central functions; gives and receives constructive feedback; participates fully in Area Meetings and uses store noticeboards to full potential;
  • Motivator & Inspiring: Self-motivated; leads by example; consistent role model; demonstrates passion and enthusiasm; coach for team and has fun
  • People Developer: Trainer; people focused; leads team development; makes time for people; manages poor performance; sets objectives; open and honest
  • Highly organised and methodical
  • Influencer: Influences team and others; builds rapport and relationships; confident; respectable; prepared; and understands communication etiquette
  • Critical Decision Maker: makes decisions with confidence and pro-actively when needed; understands implications of decisions made; problem solver/solution driven; and accountable for own and teams actions
  • Global Mindset: Knows and understands marketplace; aware of competitor and host store/Shopping Centre activity; integrate store and self into local retail community; and utilises Head Office support
  • Innovative Thinker: pro-active and reactive thinker; shares new ideas; brings a new approach; does things better; inspires changes and solutions; shares ideas with line manager and through store communications
  • Values: Trustworthy; honest; open and values driven

Related Business / Technical knowledge, skills, and Experience

  • Winning track record in
    • Delivering top/bottom line sales within Brand Strategies /Guidelines
    • People Management and High Performing Team Development
  • Experienced in building relationships with retailers for the benefit of the total business
  • Ability to analyse sales and P&L data in order to make recommendations to improve profitability in Cluster locations
  • In depth knowledge of the UK customers and competitor market
  • Proven track record of cross functional teamwork
  • Proven track record of P&L accountability
  • 3 years experience in Account/Store Manager role with premium beauty retailer

Education

  • A Levels
  • BTEC National Diploma
  • NVQs Levels 2 and 3 in Retail. Level 4 in Sales

Cluster Manager, Edinburgh

Job: Cluster Manager, Edinburgh

Location: Edinburgh

Description:

A proactive, dynamic solution finder with high level of determination to succeed. Someone who embraces the Molton Brown core values of “Open, Intelligent, Curious & Optimistic”.

Position summary

A multi-sited store management level position within the Retail Sales Team with full accountability for top line sales and profit of locations within cluster.

The ideal person is someone who thrives on making a difference, adding value and exceeding business plans and objectives through people management and development. This is an exciting role for a highly motivated individual who enjoys the challenge of delivering excellence and operating with initiative and full accountability

Essential Job responsibilities

  • Accountable for stores, concessions and unmanned doors within a defined geographical area
  • To manage P&Ls to drive profitable growth and deliver effective cost management
  • To drive top line sales across Molton Brown locations within Cluster remit
  • To drive Molton Brown’s share of business in Department Stores
  • To build relationships that maximise business growth and opportunities, i.e. host stores and shopping centres or outlet villages
  • To work with Area Manager and UK Brand Management Team to help formulate business plans that will drive continued growth of the Molton Brown brand
  • To work with the Area Manager to formulate and implement Cluster and store/concession/unmanned door business plans within set budgets and deliver profitable results
  • To report to Area Manager on progress within Cluster stores/concessions/ unmanned doors
  • To be aware of UK Retail Sales strategic objectives and priorities
  • To implement Company vision and plan for basic top line sales, product launches and best in class launches
  • To lead by example and motivate sales teams within the cluster to deliver excellence across the retail KPI’s
  • To create and deliver an environment of development and training
  • To deliver “A Blend That Works” with consistency
  • To work with Area Manager on range/space management

Required Behaviours

  • In depth knowledge of Beauty retailing
  • Strategic: Delivers Company strategic plans; drives team engagement; cascades messages to your audience; sets own team’s strategy and objectives
  • Customer Centric: Exceptional store standards – sparkling; delivers “A Blend That Works” values; perfect personal grooming; detailed presentation of product; ensures hub, basin and sit down areas are customer focused and knows customer demographics
  • Results driven: responsive; knows KPIs, category performance and P&L implications; and ensures team know their commercial numbers
  • Engaging and successful leader: Leading action to change; taking positive ownership of change; professional and example led; supportive and confidential
  • Excellent communicator: Communicates expectations and targets; structured team briefings; shares best practice and connects with other stores; builds relationships with central functions; gives and receives constructive feedback; participates fully in Area Meetings and uses store noticeboards to full potential;
  • Motivator & Inspiring: Self-motivated; leads by example; consistent role model; demonstrates passion and enthusiasm; coach for team and has fun
  • People Developer: Trainer; people focused; leads team development; makes time for people; manages poor performance; sets objectives; open and honest
  • Highly organised and methodical
  • Influencer: Influences team and others; builds rapport and relationships; confident; respectable; prepared; and understands communication etiquette
  • Critical Decision Maker: makes decisions with confidence and pro-actively when needed; understands implications of decisions made; problem solver/solution driven; and accountable for own and teams actions
  • Global Mindset: Knows and understands marketplace; aware of competitor and host store/Shopping Centre activity; integrate store and self into local retail community; and utilises Head Office support
  • Innovative Thinker: pro-active and reactive thinker; shares new ideas; brings a new approach; does things better; inspires changes and solutions; shares ideas with line manager and through store communications
  • Values: Trustworthy; honest; open and values driven

Related Business / Technical knowledge, skills, and Experience

  • Winning track record in
    • Delivering top/bottom line sales within Brand Strategies /Guidelines
    • People Management and High Performing Team Development
  • Experienced in building relationships with retailers for the benefit of the total business
  • Ability to analyse sales and P&L data in order to make recommendations to improve profitability in Cluster locations
  • In depth knowledge of the UK customers and competitor market
  • Proven track record of cross functional teamwork
  • Proven track record of P&L accountability
  • 3 years experience in Account/Store Manager role with premium beauty retailer

Education

  • A Levels
  • BTEC National Diploma
  • NVQs Levels 2 and 3 in Retail. Level 4 in Sales

Concession Manager, Fenwick Newcastle

Job: Concession Manager, Fenwick Newcastle

Location: Fenwick Newcastle

Description:

Position summary

To actively drive and contribute to the sales and profitability of the concession, whilst motivating and developing a team, using responsible business practices within a retail environment.

Sales and profit

Drive and achieve concession sales, KPI’s and profit and commercial targets

Analyse concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities

Customer service excellence

Achieve an excellent mystery shop result in line with the company target of 85%

Ensure all customers receive a high standard of service

Lead by example in delivering excellent selling and service skills

Be a brand ambassador and role model for the team

Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Education and Experience

Minimum of 2 years retail management experience at supervisor level

Experience within the beauty environment desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Concession Manager, Brown Thomas Cork

Job: Concession Manager, Brown Thomas Cork

Location: Cork

Description:

Position summary

To actively drive and contribute to the sales and profitability of the concession, whilst motivating and developing a team, using responsible business practices within a retail environment.

Sales and profit

Drive and achieve concession sales, KPI’s and profit and commercial targets

Analyse concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities

Customer service excellence

Achieve an excellent mystery shop result in line with the company target of 85%

Ensure all customers receive a high standard of service

Lead by example in delivering excellent selling and service skills

Be a brand ambassador and role model for the team

Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Education and Experience

Minimum of 2 years retail management experience at supervisor level

Experience within the beauty environment desirable

Flexibility in working arrangements

Ability to travel within reasonable distance if required

Retail Management Vacancies - All Locations

Job: Retail Management Vacancies - All Locations

Location: UK

Description:

Retail Management Vacancies / Regional

We are always looking for exceptional individuals to join our management team who are able to demonstrate excellent selling and service skills and who have a passion for Retail. We want every customer to enjoy a unique luxury selling experience.

As a Store Manager you will be responsible for actively driving and contributing to the sales and profitability of the stores, whilst motivating and developing a team, using responsible business practices within retail environment.

As an Assistant Manager you will be responsible for supporting the store manager with the management and motivation of the team, and to actively drive and contribute to the sales and profitability of the store.

As a Concession Manager  you will be responsible for actively driving and contributing to the sales and profitability of the concession, whilst motivating and developing a team, using responsible business practices within a retail environment. 

If you love our products and enjoy delivering fantastic customer service please send your CV to recruitment@moltonbrown.comor apply online.