Careers in Sales Operations – Head Office
The sales division is responsible for growing our brand in a balanced way; across all channels, on a global basis. To achieve their goal this team delivers world class customer service that exceeds expectations, always acting with honesty and integrity ensuring the customer comes first in everything they do. When it comes to sales and service; Molton Brown does not take shortcuts.
"Great customer service is not an initiative or flavour of the month, it is part of our culture."
Retail Sales Director
Job: Retail Sales Director
We are seeking a passionate and commercially driven leader with excellent people management skills to join our growing prestige brand.
Reporting in to the VP of Global Retail Sales & Operations, you will serve as a key business partner to develop and ensure delivery for the leadership, development and execution of UK Retail and Wholesale Strategy and Molton Brown long term business goals.
The role will maximise the success of UK Retail Sales by influencing consumer experience through collaboration with the brand, client services and sales education, to achieve maximum profitability whilst controlling costs.
o Identify medium and longer term business opportunities with a clear strategy and business plan for UK sales and profit growth through multi-channel retail network.
o Playing a key part in shaping and delivering long term retail plan.
o Spearhead all major strategic retail initiatives within the UK to ensure effective planning, execution and ROI analysis, e.g. wholesale partnership development, new product launches, store portfolio and distribution management.
o Total P&L accountability and annual budget planning and implementation.
o Work with merchandising on a weekly and monthly basis on forward forecasting to ensure stock availability.
o Working closely with the UK and Global brand teams to implement a storytelling brand strategy, through a renewed ‘customer experience’, which encompasses product, pricing, channel, sales, marketing communications, PR, customer service and education.
o Provide strong functional leadership; develop and motivate the retail and wholesale team to deliver results with confidence, consumer focus and collaboration.
o Attract, build and retain exceptional retain talent who embody the Kao values.
o Develop and maintain strong working relationships with the Leadership Team and Senior Management colleagues in MB HQ, Kao UK and AMEA, sister companies and Kao.
The successful individual can look forward to working in a dynamic international culture along with a generous salary and bonus package, can expect great benefits and development opportunities.