Shipping FAQs
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Royal Warrant
  • FREE US SHIPPING. Every order. Every day. No code required.

Shipping FAQs

1: How will I know my goods have been despatched?

As soon as we've despatched your order, you'll receive an email from us confirming the details of your purchase and the shipping method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

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2: Can I provide you with specific shipping instructions for delivery?

You can let us know any shipping instructions, for example "Please leave with my neighbour Jess if I'm not at home" on the same page that you tell us your delivery address information. You'll be able to confirm/edit the gift message on the review order page before finishing the transaction.

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3: How can I track my order?

We'll email tracking details of your order to you along with your despatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.

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4: What if I no longer require the order?

Have a look at our online returns procedure to find out more.

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5: What happens if my order arrives damaged?

No need to worry - if part or all of your order is damaged in transit, give our Customer Helpline team a call on toll free 1-866-933-2344, who are by the phones 24 hours a day, every day and will replace it in a jiffy.

In most cases we'll have to collect the damaged goods at an address that's suitable for you. This is for quality control purposes.

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6: What happens if my goods arrive late?

If your order doesn't arrive by the intended date because of a despatch glitch or with the courier, please give our Customer Helpline team a call on on toll free 1-866-933-2344 who are by the phones 24 hours a day, every day or email uscustomerservice@moltonbrown.com. Our team will be more than happy to partially/fully credit your shipping costs as long as the fault is a service failure on our part. We're not liable to credit shipping costs in circumstances out of our control (even we can't predict the weather!)

If the courier has tried to deliver your parcel but for whatever reason, no one is at home to sign for it, we won't see this as a late delivery and goodwill credit will be given.

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7: Can I upgrade my shipping service once the order has been despatched?

Sorry, once an order has been despatched you can't change the shipping service that you originally chose.

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