Online Account FAQs
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Online Account FAQs

1: How do I register for an online account?

You can register for an online account in two ways:

1. Choose the products you wish to purchase and proceed to checkout. Fill in the 'New Customer' section and complete the checkout process. We'll send you an email to confirm your online account as well as order confirmation.

2. If you don't want to place an online order right this minute (deliberating over your perfect product needs time, after all) you can select the 'Login or Register' link located at the top of the website and enter your registration details.

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2: How do I log out of my account?

Once you have signed into 'My Account', the 'Login or Register' link found at the top of the website will update to 'Logout'. As soon as you've clicked this link, a confirmation page will pop up, telling you that you've logged out of your account.

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3: I've forgotten my username/ password.

Don't fret, this can be fixed in no time. Your username will be your email address. If you forgot your password, click the 'Forgotten your password?' link. A new page will pop up, asking you to enter your email address. Once you've done this, click 'Submit' and voila! a new password will be emailed to the address that matches your account username. If you're still having problems logging in, ring our Customer Helpline on toll free 1-866-933-2344, who are by the phones 24 hours a day, every day, or if you'd prefer, email

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4: Can I change my password?

You can change your password at any time from within 'My Profile' when you're logged into your account. Simply select 'Change my Password' and follow the onscreen steps.

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5: What are the benefits of having an online account?

By registering your details and creating an account you'll be able to keep an eye on your order history and status, keep a log of multiple shipping addresses (close at hand for when you're sending those last-minute birthday gifts), update your personal profile and your most-loved Molton Brown treats, and enjoy a speedier checkout.

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6: I can't seem to access my account.

Not to worry, just ring our Customer Helpline on toll free 1-866-933-2344, who are by the phones 24 hours a day, every day, or if you'd prefer, email If you're sure that you've already set up an online account, you could try the 'Forgotten your password?' link instead.

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7: How do I add or change an address in my address book?

You can add or remove an address or change one that exists already once you have signed into 'My Account' from within the 'Address Details' section.

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8: How do I change my account details to update my new email address?

You can change your details at any time from within 'My Profile' while logged into your account. Simply click 'Edit My Profile', change the details and click 'Save'.

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9: How do I join your mailing list?

Welcome aboard! You can keep up-to-date with our latest news by signing up here or on the 'Newsletter Sign Up' link at the top of the screen. Otherwise, you'll have the option of joining our guest list when you're placing an order or registering for an online account. If you feel later on that you'd rather not receive our newsletters, you can opt out (even though they are rather excellent).

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10: How do I unsubscribe from your mailing list?

If we're not your cup of Earl Grey (or perhaps your Inbox is full to bursting), you can unsubscribe in two ways:

1. Click the 'Keeping in Touch' link found in all our emails. This allows you to unsubscribe from our mailing list. If you think you'd miss us terribly, it also allows you to update how often you'd like to receive our newsletters so you can reduce the number of emails without saying Cheerio completely.

2. If you're a registered customer, you can change your preference or unsubscribe from within 'My Account' and 'Email Preferences'. Simply de-select the newsletter check box on the final checkout page when you're placing your order.

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