Gift Card FAQs

Molton Brown cards are gift cards which can be used to purchase products or services from Emporia in the US, UK and Republic of Ireland. They can also be redeemed online through the UK and US websites or through the Molton Brown Customer Service department. Please note Molton Brown cards cannot be used through any Molton Brown counters within department stores.

Molton Brown cards are identified by a unique 21 digit card number and 6 digit PIN; concealed beneath the security panel located on the reverse of the card. Both the card number and PIN number are required when using your Molton Brown card online.

Once your Molton Brown card has been activated, it is the equivalent of cash and must be treated as such.

For full terms of use, please refer to Terms and Conditions of Molton Brown cards.

Molton Brown cards are valid for a period of 24 months from activation date or the last top-up date (irrespective of last purchase date). If your card is not topped up for a period of 24 months, any remaining balance on the card will be automatically cancelled. Should this happen, your Molton Brown card will no longer be valid for use and Molton Brown will be unable to credit any remaining balance.

You can purchase Molton Brown cards in any participating Molton Brown Emporia within the United States, UK and Republic of Ireland, and choose the denomination that you wish to apply to the card. Please note there is a minimum top-up value of $10. Alternatively you can purchase Molton Brown cards via our website where you can purchase individual cards in the following denominations:

• $10.00
• $25.00
• $50.00
• $100.00
• $150.00
• $200.00
• $500.00

Should you wish to purchase a Molton Brown card with a denomination that we do not specify online, for example $45.00, please visit your local Emporia who will be able to accommodate your request.

To find your nearest store please visit our Molton Brown stores page.

Each Molton Brown card can hold a maximum balance of $1,000 which cannot be exceeded.

When you purchase a Molton Brown card in one of our participating Emporia in the United States, UK or Republic of Ireland, your card will be activated at the point of sale. Molton Brown cards purchased online will arrive pre-activated and ready to use; no further action is required.

It is recommended that you register your Molton Brown card online. This will provide protection should your card become lost, stolen or damaged.

If your card is lost, stolen or damaged, please notify our Customer Service team on toll free 1-866-933-2344, who are open 7am to 5pm Monday to Friday (EST), or via email at uscustomerservice@moltonbrown.com. 

You can freeze your card online by logging into your Molton Brown card account (by selecting Register Your Card and entering your log-in details in the Existing customer fields.) Freezing your card prevents it being used whilst it is in this status.

Freezing your card triggers an automated email to notify our Customer Service team who will issue a replacement card to you for any remaining balance. This will render the old Molton Brown card null and void. Your replacement Molton Brown card will be issued to you by courier within 5 working days to the registered address for that card.

Please note that Molton Brown are only able to replace cards that have previously been registered with us or where the full card number is known.

A replacement Molton Brown card will be issued for the value of the balance available at the time your Molton Brown card is deactivated. Molton Brown cannot be held responsible for any balance that is lost as a result of fraudulent transactions taking place. Please refer to Lost/Stolen/Damaged Molton Brown cards in our Terms and Conditions for further information.

Registering your Molton Brown card also allows you to:-

• Register further Molton Brown cards against your name where applicable.
• Perform balance transfers which will consolidate the available balance from one card to another. 

Please refer to Balance transfers FAQ for further details.

You can keep track of your recent transactions or simply view your outstanding balance online. To perform an online balance enquiry or check your transaction history please visit Check Card Balance page.

Any transactions performed on your Molton Brown card will be reflected immediately, whether the transaction took place in one of our Emporia or online.

You can also perform a balance enquiry in any of our participating Emporia in the US, UK or Republic of Ireland. Please ask one of our Sales Consultants who will be happy to assist you.

When performing a balance enquiry online or via a participating Emporia, your outstanding balance will be shown in the currency of the respective country, based on the relevant day's rate of exchange (www.oanda.com).

You can top-up the balance on your Molton Brown card at any time in participating Molton Brown Emporia in the US, UK and Republic of Ireland. There is a minimum top-up value of $10 but you can choose your denomination thereafter (providing the total value on an individual card does not exceed the maximum amount of $1000 per card).

Find your nearest Molton Brown store here.

In the event that should find yourself with multiple Molton Brown cards, you can transfer all available balances onto a single card; irrespective of the country the card was purchased in. To complete this, simply log into your online Molton Brown card account and select 'balance transfer'. You will be required to input the 21 digit number from the reverse of your Molton Brown cards. Please note that by choosing to transfer a balance, you will be transferring the entire balance.

Once the balance transfer is complete it cannot be reversed and the Molton Brown card that the balance has been transferred from will be rendered null and void. Whilst you are able to transfer more than one balance to a single card, the total balance of an individual card cannot exceed the maximum balance of $1000.

In the event that you require assistance whilst performing a balance transfer, please contact our Customer Service team on toll free 1-866-933-2344 who are open 7am to 5pm Monday to Friday.

Balance transfers can also be completed in participating Molton Brown Emporia in the US, UK and Republic of Ireland; the Molton Brown cards which you wish to consolidate must be present.

To find your nearest store please visit Molton Brown stores page.

You can use your Molton Brown card in any of our participating Molton Brown Emporia within the US, UK and Republic of Ireland, or via our websites www.moltonbrown.co.uk or www.moltonbrown.com. Please note Molton Brown cards cannot be used through any Molton Brown counters within department stores.

To find your nearest store please visit the Molton Brown stores page.

You can use your Molton Brown card in any of our participating Molton Brown Emporia within the US, UK and Republic of Ireland, or via our websites www.moltonbrown.co.uk or www.moltonbrown.com. Please note Molton Brown cards cannot be used through any Molton Brown counters within department stores.

To find your nearest store please visit the Molton Brown stores page.

In the event that there is an insufficient balance on your Molton Brown card to cover the total cost of your online order, you will be prompted to select an additional form of payment; this can be paid via a credit/debit card.

Your 6 digit PIN number is located on the reverse of your Molton Brown card concealed by the security strip; this will need to be carefully scratched off to reveal your unique PIN number. Your PIN number will be required when using your Molton Brown card online.

Should you believe that your Molton Brown card has been used fraudulently, please contact our Customer Service team on toll free 1-866-933-2344, who are open 7am to 5pm Monday to Friday (EST).

Molton Brown cards can be used in any participating Molton Brown Emporia in the US, UK and Republic of Ireland or via our websites www.moltonbrown.co.uk / www.moltonbrown.com irrespective of the country which the Molton Brown card was purchased in. Any transactions made against your Molton Brown card will be performed in the currency of the respective country based on the relevant day's rate of exchange (www.oanda.com).

If for any reason you are not entirely happy with an online purchase made using your Molton Brown card and you wish to return it for an exchange (or refund where applicable), any money refunded will automatically be credited to the Molton Brown card the purchase was made on.*

If a partial refund is required where the original purchase was made using your Molton Brown card and another form of payment; any refund owed will be credited to your Molton Brown card in the first instance. If the total to be refunded is more than originally paid by Molton Brown card, any remaining refund balance will be refunded to the other method of payment used.

* Where the original Molton Brown card is no longer available, a new Molton Brown card will be activated and any refund applicable will be credited.

Following the introduction of Molton Brown cards, Molton Brown Gift Vouchers will no longer be available to purchase.

Molton Brown Gift Vouchers are valid for a period of 12 months from the date of purchase and will continue to be accepted within Molton Brown Emporia and via our Customer Service department.

Should you wish to use a Molton Brown Gift Voucher to make an online purchase, you may exchange your Gift Voucher for a Molton Brown card to the same value. This exchange must be completed in a participating Molton Brown Emporia where the currency reflects that of the Gift Voucher.