Shipping & Returns
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Shipping & Returns

Christmas Last Order Dates

15 December - US Standard (3 - 7 business days from dispatch date). More information>

17 December, 12 noon - US Express (2 - 3 business days from dispatch date). More information>

18 December, 12 noon - US Priority (1 - 2 business days from dispatch date). More information>

Shipping & Handling


All orders will be processed and shipped within 2 business days from the time your order is submitted, unless Express or Priority shipping is selected when the goods will be shipped the same day, providing the order is completed before 12 noon (EST) Monday to Friday. Dispatch is subject to payment card authorization and stock availability. Please note, we do not dispatch shipments or deliver on weekends or public holidays.

If you're sending a gift, you can add a complimentary gift box and a personal message during the checkout process.

Please click on the links below to view relevant shipping information:

Shipping Charges
Shipping Restrictions
Tracking Your Order
Customer Feedback
Faulty/Damaged Goods
Returns Procedure


Shipping Charges

 

Shipping within US (contiguous 48 states)

Standard Shipping: FREE (to US mainland addresses)
Your order should arrive in 3-7 business days from the date the order was shipped.

Express Shipping: $17.00
Your order should arrive 2-3 business days from the date the order was shipped.

Priority Shipping: $25.00
Your order should arrive 1-2 business days from the date the order was shipped.


Shipping to US outer regions (Alaska, Hawaii, US Virgin Islands and Puerto Rico)

Standard Shipping: $23.00
Your order should arrive in 7 business days from the date the order was shipped.

Express Shipping: $29.00
Your order should arrive within 4 business days from the date the order was shipped.

Priority shipping is not available for the US outer regions.


Shipping to Canada

For Canadian orders, we provide one shipping option: The charge is a flat rate of $60.00. This includes additional GST & duty taxes. Shipping can take 1-3 business days from the date the order was dispatched. However, due to the international nature of the order, delays are common.
Shipping times and processing fees are subject to change and will be determined at time of order subject to the shipping options outlined above. Molton Brown cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.


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Customer Feedback
 

We hope that you will be pleased with your order. If you are unsatisfied with your order for any reason, please notify us in writing, by email at uscustomerservice@moltonbrown.com, within 30 days of receipt of your order. Please indicate your name, order number and concern for the return.

 

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Shipping Restrictions
 

Perfumes, colognes and home fragrance sprays may not be available for Express or Priority shipping as these cannot be shipped via Air Freight.

Unfortunately, we are unable to ship to PO box addresses of military bases (APO).

 

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Tracking Your Order
 

Tracking details of your order will be included in your dispatch confirmation email. Also as a registered customer you will also be able to locate these details from within your account area once dispatch has been confirmed. Alternatively, please contact Customer Service on toll free 1-866-933-2344 or email us at uscustomerservice@moltonbrown.com. Our lines are open 24 hours a day, 7 days a week.

 

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Faulty/Damaged Goods
 

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact our Customer Service team on toll free 1-866-933-2344 or via email at uscustomerservice@moltonbrown.com. Our lines are open 24 hours a day, 7 days a week. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.

Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by fax or by email. All goods believed to be faulty will be required for Quality Review.

Our Quality Review team will then carry out a full investigation and a response will be sent to you directly.

Please allow an investigation time of approximately 4 weeks after receipt of your item. Our Customer Service team will contact you directly.

The order reference should be included with all correspondence with our Customer Service team.

 

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Returns Procedure
 

All returns should be wrapped securely in the same packaging in which the items were originally received, with the order reference clearly displayed on the exterior. Where a return is required, we request that the goods be received at the below address within 30 days from the date of receipt.

Please note that our emporia are unable to accept returns made from purchases online.

Our return address is:

MD Logistics
Attn: Returns Department
700 Perry Road
Plainfield
IN 46168

If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.

We recommend that returns are made via traceable delivery and/ or that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.

Orders which have qualified for a gift with purchase, and where the entire order is being returned, the free gift must also be returned in order for the goods to be exchanged/ refunded.

Exchanges will be processed within 2-5 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

Where the goods have been received as a gift, items may be exchanged for alternative products or the amount can be applied to a Molton Brown gift card.

Where a refund is due, this will be processed onto the credit/ debit or Molton Brown gift card with which the purchase was made, within 2-5 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the card issuing bank.

Where the original purchase was made using a Molton Brown card and another form of payment; any refund owed will be credited to the Molton Brown card in the first instance. If the total to be refunded is more than originally paid by Molton Brown card, any remaining refund balance will be refunded to the other method of payment used.

 

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